Privacy Policy

When you request a demo, the website asks for your school name, your name, phone or WhatsApp number, school location, and optionally a preferred visit time. If you contact our team, we also receive the information you choose to share.

When a school uses SchoolPay, it may enter account details, student or guardian contact information, fee records, and payment-status information as needed for its use of the service. The information included depends on how the school uses its account.

Like most websites, hosting and service providers may process technical information such as device, browser, IP address, and request logs to deliver and protect the website.

• To respond to demo requests and arrange a school visit or follow-up.
• To provide, maintain, support, and improve SchoolPay and its school fee-management features.
• To send school-related fee communications when a school has configured or requested them.
• To troubleshoot issues, address misuse, and meet applicable legal obligations.

Schools decide which student, guardian, and fee information to provide and who within their school should have access. If your question concerns a specific student record or fee, contact the school first. We handle information provided through a school account to deliver the service to that school, subject to the applicable service arrangements.

Please do not submit student details or payment information through the public demo-request form.

We may use providers for hosting, email delivery, communications, and other functions needed to operate SchoolPay. The public demo form sends its contents to our team through an email-delivery provider. We may also disclose information if required by applicable law or to protect the service and its users.

School records should only be shared with the school and parties authorized for the service or otherwise permitted by applicable requirements. SchoolPay does not publish student or guardian records through this website.

Information may be retained for as long as needed to handle a request, provide the service, maintain relevant records, resolve disputes, and meet applicable legal obligations. The exact periods can vary by record type and the arrangements with a school. You can ask about the retention of a specific record using the contact routes below.

For access, correction, or deletion requests involving a school account, please start with the school that manages the record. For a website inquiry or another privacy question, contact the SchoolPay team through your established support channel, or request a callback using the demo request form. We may need to confirm your identity or authority before acting on a request, and some information may need to be retained where required.

We may update this policy as the website or service changes. The date at the top shows when this page was last revised; material changes should be reviewed before continued use.